tag:blogger.com,1999:blog-5179951681765633647.post5894227638883375350..comments2024-03-16T15:22:37.466+03:00Comments on Star of the East: I hate feedbackStaroftheEasthttp://www.blogger.com/profile/03183267513333302458noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-5179951681765633647.post-49575343695186073602008-03-20T17:40:00.000+02:002008-03-20T17:40:00.000+02:00I'm the same way as Kreativlink - I used to leave ...I'm the same way as Kreativlink - I used to leave feedback once paid, but then I had a customer leave me a neutral feedback because the item was smaller than she expected it to be. Nevermind that I put the measurements in the description. *rollseyes*<BR/><BR/>What bothered me the most was that she didn't bother to message me about it. Even though it was not my error, I'm concerned about customer service so I would have found a way to make it up to her, but I wasn't given the opportunity.<BR/><BR/>Now I wait until I receive feedback to make sure that they received their item and that everything is as they expected. I even add a line to the "Your order has shipped" email to let them know that they can still contact me if something isn't quite right with their order. In that same email, I also tell them that once they are satisfied with their order, they can leave me feedback to let me know that everything is okay. <BR/><BR/>This approach has worked quite well for me. I like it especially because I have none of those feelings of holding them hostage by their feedback. I also feel that the customer is left with the impression that I am truly concerned with their transaction from start to finish, which I am, and therefore want to make sure they understand that as well.<BR/><BR/>Sorry for the novel! Couldn't quite explain all that in a few lines. :)Yazminhttps://www.blogger.com/profile/12560721453000933855noreply@blogger.comtag:blogger.com,1999:blog-5179951681765633647.post-43408795477087048152008-03-19T16:54:00.000+02:002008-03-19T16:54:00.000+02:00I wish I had something helpful to suggest, but I d...I wish I had something helpful to suggest, but I don't. I like your idea of splitting it into categories, but I can see that Etsy probably won't be changing their policies.<BR/><BR/>For what it's worth...I find it VERY hard to believe that ANYONE would leave you negative feedback. Your merchandise is outstanding!High Desert Divahttps://www.blogger.com/profile/06612606483622054573noreply@blogger.comtag:blogger.com,1999:blog-5179951681765633647.post-76921760737821042142008-03-16T00:49:00.000+02:002008-03-16T00:49:00.000+02:00Star, don't worry about one single negative feedba...Star, don't worry about one single negative feedback...<BR/>I never check feedbacks when I think to buy something, maybe I'm a strange buyer! :o)<BR/>Anyway, I think it's right (as seller) to wait the customer feedback before to leave mine, but I think feedbacks are a protection for customers as well. Maybe, as sellers, we should declare our shipping terms (refunds and so...) in a better way or offer as default a safer shipping alternatives , but it's also true that many buyers would have a super-fast and secure shipping at a super-low cost...<BR/>So, we have to strike a balance between cost and reliability, the rest is mainly a matter of luck...Burropardahttps://www.blogger.com/profile/10069504791285274168noreply@blogger.comtag:blogger.com,1999:blog-5179951681765633647.post-77262639890756030182008-03-15T18:54:00.000+02:002008-03-15T18:54:00.000+02:00Yes it is a difficult thing. The first hundred sal...Yes it is a difficult thing. The first hundred sales, I always gave feedback right after the customer paid. Then I had a strange customer giving me negative feedback for something she did not even buy from me! Got it removed, but since that time, I only give feedback when I receive it.Kreativlinkhttps://www.blogger.com/profile/07312711457723108488noreply@blogger.comtag:blogger.com,1999:blog-5179951681765633647.post-69889337961127587162008-03-15T01:55:00.000+02:002008-03-15T01:55:00.000+02:00The first few items I sold on Etsy left me a nervo...The first few items I sold on Etsy left me a nervous wreck! I was worried about the feedback. I would have to be really, really, really, disappointed to leave a negative, hopefully that will never happen! <BR/>p.s.I love your beautiful blog!twolefthandshttps://www.blogger.com/profile/11861038595653184523noreply@blogger.comtag:blogger.com,1999:blog-5179951681765633647.post-10793794803880811702008-03-14T22:35:00.000+02:002008-03-14T22:35:00.000+02:00Hmm.. I feel like I need this "security" as a buye...Hmm.. I feel like I need this "security" as a buyer. But looking back at my experience on Ebay, it didn't stop me to buy from sellers with less than 20% negativ feedbacks. There I've given feedback as seller as soon as I've received the money too. But on Etsy, I'm acting as a business person and artist, not only some old books. I care about my customers. That's why I've chosen to leave them my feedback when they leave me one, since I provide a return policy and I wanna make sure, they are satisfied. But they could be honest to me and themselves and leave me a negative feedback, if they are really unsatisfied with me and our communications couldn't even make it up. It might hurt me, but I won't leave a negative feedback, as long as the process was on track (respectful, reasonable, etc.).<BR/>The whole feedback system is such an emotional thing if you sell your own work. Wish, I could take it easy as Inger does :)glasfadenhttps://www.blogger.com/profile/15840568839191616554noreply@blogger.comtag:blogger.com,1999:blog-5179951681765633647.post-32648658112989356532008-03-14T22:01:00.000+02:002008-03-14T22:01:00.000+02:00Maybe there need to be a kind of conversation-syst...Maybe there need to be a kind of conversation-system, that you can only leave negative or neutral feedback after communicating. This for buyer and seller of course.Mitsy / ArtMindhttps://www.blogger.com/profile/04280632343565376907noreply@blogger.comtag:blogger.com,1999:blog-5179951681765633647.post-11263258258331506592008-03-14T20:03:00.000+02:002008-03-14T20:03:00.000+02:00I so recognize some of your feelings about feedbac...I so recognize some of your feelings about feedback. I do find it unfair to withold feedback but it does make you more vulnerable. But than again I think that if you have enough positive feedback, buyers are also smart enough to know that there are just some people you cannot please. As a buyer also, i do like the feedback-system but you have to read it with some common-sense (and as a seller, i like it too - since if you give good service, it will show up in your positive feedback also)karlitahttps://www.blogger.com/profile/08838331986456497640noreply@blogger.comtag:blogger.com,1999:blog-5179951681765633647.post-58401343621959333222008-03-14T19:34:00.000+02:002008-03-14T19:34:00.000+02:00I agree on the difficulty of feedback. I refuse to...I agree on the difficulty of feedback. I refuse to play, and as soon as a buyer has paid and communicated properly with me I leave positive feedback. If someone wants to abuse that trust it is their loss not mine. I have remained true to myself and that is what counts.Anonymousnoreply@blogger.com